A Credit Note is a fiscal document used to adjust or cancel total or partial amounts on invoices or invoice-receipts that have already been issued. It is particularly useful for correcting errors in data, exchanging goods, or processing returns. A Credit Note should be issued in the following situations:
Invoice error: Issue a credit note for the full amount of the invoice, then issue a new invoice with the correct data.
Example: When the client requests the inclusion of their NIF on the invoice.Price reduction: Issue a credit note for the difference corresponding to the applied discount.
Example: The invoice was issued for 5 shirts at €20.00 each, and later the price per shirt was reduced by €3.00. To adjust, issue a credit note for the 5 shirts, at €3.00 per unit.Return of goods: Issue a credit note for the partial or full quantity of goods returned from the original invoice.
Example: When the client returns some or all of the goods listed on the invoice.Exchange of goods: Issue a credit note only for the item being exchanged and then issue a new invoice for the replacement item.
Example: The client exchanges a shirt because it is the wrong size and requests a different size or another product.
To issue a Credit Note, select the Invoice or Invoice-Receipt from the list of issued invoices and click on the "Add Credit Note" button. When adding a Credit Note, indicate the difference in the volume of unaccepted services or returned goods. Additionally, you can adjust not only the quantity but also the price. This difference will be deducted from the previously issued Invoice/Invoice-Receipt. Don't forget to state the reason for issuing the Credit Note, such as: "Invoice error," "Price reduction," "Return of goods," "Exchange of goods," "Client does not want to pay," or another reason.
For example, you issued an Invoice for €100.00, but the client returned goods worth €20.00. You should issue a Credit Note for €20.00 to adjust the original Invoice to €80.00.